Customer Service Expert

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $110,000
Investor Services Specialist

We are seeking a skilled and customer-focused Investor Services Specialist to deliver exceptional service and support to our members.

  • Deliver high-quality customer service via inbound calls, ensuring that each interaction is personalized and empathetic.
  • Simplify complex information for members, making it easy for them to understand and make informed decisions.
  • Utilize our knowledge library and website to source accurate and up-to-date information, providing expert guidance to members.

Key Responsibilities:

  • Provide primary point of contact for customers, delivering exceptional service and empathy.
  • Ensure all customer interactions are handled efficiently and effectively.
  • Identify and escalate issues promptly, working collaboratively with internal teams to resolve.

Benefits:

  • A dynamic and inspiring work environment that encourages growth and celebrates success.
  • Access to a comprehensive investment menu and flexible insurance solutions through CFS Employer Super.
  • Support with financial services, including discounts on home loans and daily bank accounts.
  • 24/7 confidential support covering safety, medical, and mental health services.
  • Additional leave day to celebrate your birthday.
  • Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event.
  • Exclusive discounts on retail, travel, and entertainment.

About Us:

CFS is committed to fostering a culture of inclusivity, diversity, and teamwork. We believe in celebrating individuality and supporting a diverse workforce.

If you are passionate about delivering exceptional customer service and have a drive to achieve key performance indicators, then this role may be for you.

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