Customer Service Team Lead
2 weeks ago
We are seeking a Customer Service Team Lead to join our team. This is an exciting opportunity for a motivated and people-focused individual to lead a team of customer service professionals.
The ideal candidate will have experience in leading teams, driving performance, and developing staff. They will be able to communicate effectively with customers and colleagues alike.
This role involves managing a medium to large team, collaborating with other leaders to meet organisational needs, and contributing to the enhancement of regular procedures and support systems.
Key Responsibilities:- Lead, develop and coach your team for improved performance and succession planning
- Supervise a medium to large team, working closely with staff to achieve targets
- Plan resource requirements within your team
- Contribute to enhancing regular procedures and support systems
- Experience in leading teams and driving performance
- Effective leadership abilities
- Clear and approachable communication
- Familiarity with customer service principles
- Proficient computer skills
- Skilled in negotiation and innovative thinking
- 26 weeks paid parental leave for both primary and secondary caregivers
- Discounted internet up to the value of $109 per month
- 20% off our Mobile services
- Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
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