Banking Consultant
2 days ago
Job Summary
">Be a Customer Service Champion
">As a Banking Consultant, you will provide exceptional service to customers through face-to-face interactions and phone calls, handling banking inquiries and account processes while maintaining customer and business outcomes.
">Key Responsibilities:
">- Deliver customer-obsessed service that enhances satisfaction and first-call resolution.">
- Provide accurate information on banking inquiries and account processes via phone and online channels.">
- Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes, aiming for high NPS scores.">
- Contribute to a team culture that balances people, customer, risk, and performance considerations.">
Requirements:
">- Experience delivering high-quality customer service.">
- Ability to use customer and business insights to improve performance across various measures.">
- Strong interpersonal and communication skills.">
- Commitment to self-development and learning opportunities.">
- Computer literacy and navigation skills.">
Benefits:
">- Meaningful work supporting the financial wellbeing of customers.">
- Wellbeing support and flexible work arrangements.">
- Opportunities for growth within a global organization.">
Join our inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and are committed to providing necessary adjustments during recruitment and employment.
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