Team Leader

We are seeking a highly skilled and experienced Team Leader to join our team. As a key member of our leadership team, you will be responsible for overseeing the recruitment, supervision, and performance management of support workers.

The successful candidate will have a strong understanding of the National Disability Insurance Scheme (NDIS) and its guidelines, as well as excellent communication and interpersonal skills. They will be able to multitask and manage multiple clients simultaneously, and possess strong problem-solving and conflict resolution skills.

• Recruitment and Supervision:
  • Recruit, appraise, manage, educate, and monitor the performance of support workers.
  • Ensure suitably qualified and experienced personnel are available to carry out quality care for clients.
• Scheduling and Allocation:
  • Oversee the scheduling and allocation of support workers to ensure client needs are met efficiently.
  • Assist with the onboarding of new support workers.
• Performance and Compliance:
  • Ensure all Key Performance Indicators (KPIs) are met in accordance with management directives and compliance requirements.
  • Prepare and submit regular performance and compliance reports to the Client Regional Coordinator.
• Sales and Business Development:
  • Work closely with the Business Development Coordinator to meet and exceed sales targets.
  • Identify and pursue new business opportunities within the NDIS sector.
• Client Relationship Management:
  • Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
  • Act as the primary point of contact for NDIS clients, addressing and resolving any issues or concerns.
• Client Onboarding and Support:
  • Manage the initial assessment, intake, and onboarding processes for new participants.
  • Assist clients with their NDIS plan, including goal setting, planning, and budget management.
• Administrative Duties:
  • Maintain clear and accurate records.
  • Develop and control a records management system for the receipt, custody, control, preservation, and retrieval of records.
• Internal Audits and Compliance:
  • Attend existing Supported Independent Living (SIL) homes and report findings as part of internal audit processes.
• Brand Awareness and Networking:
  • Act as the 'face' of the business, building brand awareness and networking across the disability and community care sector.
• On-call Duties:
  • Assist with on-call and after-hours duties as scheduled.

• Skills and Experience:
  • Relevant three-year degree with two years of relevant experience; associate diploma with relevant experience; or lesser formal qualifications with substantial years of relevant experience.
  • At least 2 years of experience in team leadership or support management within the NDIS sector.
  • Strong understanding of the NDIS and its guidelines, statutory requirements relevant to work, and organisational programs, policies, and activities.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage multiple clients simultaneously.
  • Strong problem-solving and conflict resolution skills.
  • Leadership and team management skills.
  • Proficiency in Microsoft Office Suite and data analysis software.
  • Ability to provide specialist advice in their relevant discipline and supervise various functions within a complex work area or activities.
  • Skills in managing time, setting priorities, planning, and organizing own work and that of lower classified staff and/or volunteers.
• Specialist Expertise:
  • Ability to provide specialist advice in their relevant discipline and supervise various functions within a complex work area or activities.
• Time Management:
  • Skills in managing time, setting priorities, planning, and organizing own work and that of lower classified staff and/or volunteers.

This is an exciting opportunity for an experienced and motivated individual to join our team and contribute to the delivery of high-quality services to people with disabilities.

We offer a competitive salary and benefits package, as well as ongoing training and development opportunities to support your career growth and success.