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Senior Claims Development Lead

3 weeks ago

Melbourne, Victoria, Australia beBeeClaims Full time $120,000 - $140,000
Key Responsibilities:

The Frontline Team Leader plays a pivotal role in leading and developing a high-performing team of dedicated claims consultants, ensuring the delivery of exceptional customer service and efficient claim resolution throughout the entire customer journey.

This includes:

  1. Leading & Developing Your Team: Guide, inspire, and manage a team of Motor Claims Consultants, fostering their professional growth through expert coaching, constructive feedback, and continuous learning.
  2. Driving Claims Excellence: Oversee the prioritisation and allocation of claim portfolios, ensuring optimal efficiency and service levels. Provide necessary authorisations in line with company policies.
  3. Providing Expert Technical Support: Offer technical guidance on product knowledge, claims processes, system usage, and compliance requirements to ensure seamless operations.
  4. Championing Risk & Advocacy: Cultivate awareness and ownership of our risk framework among your team members, promoting good risk practice and advocating for customers, especially those who are vulnerable.