Chief Digital Delivery Officer

The Senior Manager, Technology Analysis role serves as a bridge between business priorities and technical delivery. This position leads and develops a team of Business Analysts and Systems Analysts, ensuring high-quality requirements, documentation, and testing standards across product and project initiatives.

This role requires a hands-on approach as the lead Analyst on key projects, partnering with business leaders, IT, and vendor partners to align strategy, define scope, requirements, and deliver solutions that support customer-facing digital platforms and supporting business systems.

Locations: Dallas, TX or Akron, OH (Hybrid)

• Leadership/Management
  • Foster a strong, versatile team by recruiting, orienting, mentoring, and training Business Analysts
    
  • Establish, evolve, and enforce standards for documentation, testing, and analysis deliverables
    
  • Ensure strategic goals and business vision translate into actionable business requirements and technical solutions
    
  • Build trusted relationships with business leaders, IT partners, and vendors
    
  • Develop deep Subject Matter Expertise within the team on customer-facing websites, supporting systems, data, and processes
    
  • Leverage AI for knowledge management, requirement validation, and predictive risk analysis
    
  • Partner with architects to explore how AI, automation, and data analytics can improve delivery
    
  • Coordinate staffing and resource allocation across project teams, balancing priorities and capacity
    
  • Lead and develop high-performing teams across both product and project initiatives
    
  • Establish a centralized repository of knowledge resources to ensure continuity and consistency
    
  • Provide ongoing guidance by reviewing user flows, technical approaches, and ensuring quality outcomes
    
  
  
  
• Implementation
  • Serve as lead Business Analyst on high-priority projects, ensuring alignment with business needs and delivery excellence
    
  • Act as Systems Analyst on designated product teams, bridging business and technical perspectives
    
  • Oversee end-to-end testing and lead/assist UAT efforts on projects and product teams
    
  • Incorporate Product Thinking among analysts, moving from writing requirements to shaping digital experiences and business outcomes
    
  • Provide oversight and mentorship to BAs during implementation phases
    
  • Leverage AI-powered knowledge management for efficient documentation and continuity
    
  • Guide adoption of AI solutions to unlock new efficiencies and innovation in digital delivery
    
  • Act as the escalation point for requirements issues, scope changes, and testing challenges in digital projects
    
  • Ensure timely creation of scope documents, epics, user stories, test plans, and user guides that meet established documentation standards
    
  • Align requirements, priorities, and dependencies with cross-functional teams and stakeholders
    
  • Identify and proactively escalate risks or blockers impacting project progress
    
  
  
  
• Strategy & Planning
  • Collaborate with IT leadership to ensure business priorities and vision are consistently aligned with delivery efforts
    
  • Research and recommend strategies that maximize the value of tools and technologies while minimizing inefficiencies
    
  • Support product leadership in building and refining feature roadmaps, balancing business priorities, technical feasibility, and effort
    
  
  
  

• Bachelor's degree in computer science, information technology or equivalent experience
  
• Agile/Scrum certification is desired
  
• Cloud or Data Analytics certification is a plus
  
• 8-12+ years of experience in related field
  
• 4+ years of leadership/management experience of a similar technical
  
• Personal Attributes:
  • Strategic Thinker – aligns business vision with practical technical solutions
    
  • Analytical & Detail-Oriented – ensures accuracy in requirements and testing
    
  • Collaborative Leader – builds strong teams and cross-functional relationships
    
  • Strong Communicator – bridges technical and business perspectives effectively
    
  • Adaptable & Resilient – thrives in changing priorities and high-pressure situations
    
  • Mentor & Coach – develops team talent through guidance and feedback
    
  
  
  

• Competitive healthcare, dental & vision insurance
  
• 401(k) matching after one year of employment
  
• Generous time off + company holidays
  
• Merchandise discount
  
• Learning & Development programs
  
• Much more