Chief Digital Solutions Architect

This role bridges business priorities with technical delivery, ensuring high-quality requirements and documentation standards across both product and project initiatives.

The Senior Manager leads and develops a team of Business Analysts and Systems Analysts, partnering with business leaders, IT, and vendor partners to align strategy, define scope, requirements, and deliver solutions that support customer-facing digital platforms and supporting business systems.

• Leadership/Management:
  • Recruit, orient, mentor, and train Business Analysts to build a strong, versatile team
    
  • Establish, evolve, and enforce standards for documentation, testing, and analysis deliverables
    
  • Ensure strategic goals and business vision translate into actionable business requirements and technical solutions
    
  • Build, grow, and maintain trusted relationships with business leaders, IT partners, and vendors
    
  • Foster deep Subject Matter Expertise within the team on customer-facing websites, supporting systems, data, and processes
    
  • Leverage AI for knowledge management, requirement validation, and predictive risk analysis
    
  • Partner with architects to explore how AI, automation, and data analytics can improve delivery
    
  • Coordinate staffing and resource allocation across project teams, balancing priorities and capacity
    
  • Lead and develop high-performing teams across both product and project initiatives
    
  • Build and maintain a centralized repository of knowledge resources to ensure continuity and consistency
    
  • Provide ongoing guidance by reviewing user flows, technical approaches, and ensuring quality outcomes
    
  • Lead RFP processes by documenting requirements, coordinating vendor demos, and facilitating evaluation activities
• Implementation:
  • Serve as lead Business Analyst on high-priority projects, ensuring alignment with business needs and delivery excellence
    
  • Act as Systems Analyst on designated product teams, bridging business and technical perspectives
    
  • Oversee end-to-end testing and lead/assist UAT efforts on projects and product teams
    
  • Incorporate Product Thinking among analysts, moving from writing requirements to shaping digital experiences and business outcomes
    
  • Provide oversight and mentorship to BAs during implementation phases
    
  • Leverage AI-powered knowledge management for efficient documentation and continuity
    
  • Guide adoption of AI solutions to unlock new efficiencies and innovation in digital delivery
    
  • Act as the escalation point for requirements issues, scope changes, and testing challenges in digital projects
    
  • Ensure the timely creation of scope documents, epics, user stories, test plans, and user guides that meet established documentation standards
    
  • Align requirements, priorities, and dependencies with cross-functional teams and stakeholders
    
  • Identify and proactively escalate risks or blockers impacting project progress
• Strategy & Planning:
  • Partner with IT leadership to ensure business priorities and vision are consistently aligned with delivery efforts
    
  • Research and recommend strategies that maximize the value of tools and technologies while minimizing inefficiencies
    
  • Support product leadership in building and refining feature roadmaps, balancing business priorities, technical feasibility, and effort

• Technical Skills:
  • Proven experience in business analysis, systems analysis, and project management
    
  • Strong understanding of software development life cycles, methodologies, and tools
    
  • Excellent communication, interpersonal, and problem-solving skills
    
  • Ability to work effectively in a collaborative, fast-paced environment
    
  • Familiarity with AI, automation, and data analytics concepts
    
  • Knowledge of database management systems, data modeling, and data warehousing
    
  • Experience with requirements gathering, definition, and management
    
  • Understanding of security best practices, compliance regulations, and risk management principles
    
  • Ability to analyze complex problems, identify key issues, and develop effective solutions
    
  • Capacity to manage competing priorities, multiple stakeholders, and tight deadlines
• Education & Certifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field
    
  • Relevant certifications, such as PMP, CBAP, or Agile
• Soft Skills:
  • Exceptional leadership, mentoring, and coaching abilities
    
  • Effective communication, presentation, and interpersonal skills
    
  • Strong analytical, problem-solving, and decision-making capabilities
    
  • Ability to adapt to changing priorities, environments, and technologies
    
  • Capacity to build and maintain strong relationships with stakeholders
    
  • Proficiency in MS Office, including Excel, Word, PowerPoint, and Visio
    
  • Experience with collaboration tools, such as Trello, Asana, or Jira
    
  • Strong organizational, time management, and prioritization skills
    
  • Ability to work in a remote or hybrid environment

• Competitive Compensation:
  • A market-driven salary range based on industry standards and your level of experience
• Growth Opportunities:
  • Ongoing training, professional development, and career advancement opportunities
    
  • Access to cutting-edge technologies, tools, and methodologies
• Culture & Community:
  • A dynamic, inclusive, and diverse work environment that values collaboration, creativity, and innovation
    
  • Opportunities to participate in company-sponsored events, workshops, and conferences
    
  • A flexible work arrangement policy that supports work-life balance
    
  • An employee recognition program that rewards outstanding performance and contributions

To apply for this exciting opportunity, please submit your resume and a cover letter explaining why you're the ideal candidate for this role. You can also connect with us on LinkedIn to learn more about our company culture and values.