Essential Patient Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $40,000 - $80,000
Role Overview

We are seeking a skilled Customer Service Representative to provide exceptional support to patients preparing for admission. This is an inbound-focused role where you will be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.

Key Responsibilities
  • Handle patient calls regarding pre-admission queries and concerns
  • Guide patients through preparation requirements and documentation
  • Maintain accurate patient records in our system
  • Coordinate with clinical teams to ensure smooth patient transitions
  • Provide empathetic support while maintaining strict confidentiality
Requirements

This role requires a strong communication skills and natural empathy, attention to detail, ability to multitask, comfortable with computer systems and learning new software, understanding of confidentiality requirements.

What We Offer

A competitive casual hourly rate, comprehensive training and ongoing support, opportunity to make a real difference in patient care.

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