E-Bike Business Operations Manager

1 day ago

Sydney, New South Wales, Australia beBeeManagement Full time $80,000 - $120,000
Electric Bike Shop Manager Job

About the Role:

This is a unique opportunity to join our team as an Electric Bike Shop Manager. As part of your role, you will be responsible for overseeing the day-to-day operations of the shop, including scheduling, workshop efficiency, and workflow management.

You will also manage the rental fleet of electric bikes, which is a key component of our business. This includes overseeing the fleet's maintenance, handling client bond returns, managing weekly rental charges, and ensuring bikes are in excellent condition for our customers.

Apart from this, you will be responsible for promoting rental services, especially during low season periods, and devising strategies to increase bookings and expand our customer base.

Business Operations Management:

  • Oversee day-to-day operations of the shop, including scheduling, workshop efficiency, and workflow management.
  • Develop and implement operational policies to enhance customer service, streamline processes, and improve overall business performance.
  • Monitor key performance indicators (KPIs) to assess business health and identify areas for improvement.

Team Leadership and Development:

  • Recruit, train, and manage workshop staff, ensuring the team is equipped to deliver exceptional customer service and technical support.
  • Provide ongoing coaching and professional development opportunities for team members.
  • Foster a positive and inclusive workplace culture focused on teamwork, safety, and excellence.

Customer Service and Sales Management:

  • Lead customer service initiatives, ensuring all customers have a positive and professional experience.
  • Oversee retail sales of electric bikes, accessories, and related products, including upselling and cross-selling opportunities.
  • Handle customer inquiries, complaints, and feedback with professionalism, resolving issues effectively and maintaining customer loyalty.

Inventory and Stock Control:

  • Manage inventory levels, including ordering and stocking parts, accessories, and bikes, to meet customer demand.
  • Implement and maintain an inventory management system to optimize stock turnover and reduce waste.
  • Coordinate with suppliers to negotiate favorable terms and ensure timely delivery of products.

Marketing and Community Engagement:

  • Organize and oversee promotional events, workshops, and community rides to build brand awareness and foster customer relationships.
  • Collaborate with the marketing team to develop campaigns aimed at increasing customer traffic and sales.

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