Aged & Disability Care Specialist

2 days ago


Tweed Heads, New South Wales, Australia Feros Care Full time

The Opportunity:

We are seeking a dedicated professional to fill the role of Customer Service Liaison, providing exceptional support to our clients and their families.

This is a full-time position based in our office, where you will be working in a fast-paced and dynamic environment.

The Role:

  • Handling a high volume of inbound calls and correspondence
  • Booking services and making changes to existing arrangements
  • Working collaboratively with a team to achieve shared goals
  • Updating client information and maintaining accurate records
  • Meeting critical deadlines and performance targets

About You:

  • You will be a calm and composed individual, able to thrive in a busy environment
  • You will have excellent customer service skills and be able to find solutions to complex problems
  • Previous experience in logistics and rostering, preferably in an aged care setting, would be highly regarded
  • You will be a strong communicator with well-developed interpersonal skills
  • High level of computer literacy and ability to learn new systems quickly

The Benefits:

  • Salary on offer: $59,138 per annum ($29.92 per hour) plus 11.5% superannuation
  • Non-for-profit salary packaging and meal entertainment benefits
  • Extensive training and development opportunities
  • Employee benefit discount program and private health insurance discounts
  • 9 weeks paid parental leave for eligible employees

About Us:

Feros Care is a not-for-profit organisation dedicated to providing high-quality support services to our clients.

We value diversity and inclusion and welcome applications from people from all backgrounds.



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