
Technical Solution Expert
5 days ago
Solution Expertise Required
We are seeking a technical professional to provide level 2 support and resolutions for moderate complexity issues, evaluate end-user needs, and generate solutions.
Responsibilities include:
- Delivering exceptional customer service to the end-user community.
- Evaluating end-user requirements, defining technical problems, and developing effective solutions.
- Collaborating with stakeholders to resolve break-fix incidents and issues.
- Tracking, monitoring, documenting, and communicating with end-users through a ticketing system.
The ideal candidate will have experience in an operational/support engineer role and excellent written and verbal communication skills.
This is an exciting opportunity to utilize your technical expertise and contribute to our team's success.
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