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IT Service Management Consultant

2 months ago

Canberra, ACT, Australia Talent International Full time
About the Role

Talent International is seeking an experienced IT Service Management Consultant to join our team. As a key member of our IT consulting practice, you will be responsible for providing technical direction and expertise to our clients.

Key Responsibilities
  • Technical Direction: Provide technical direction and expertise to our clients, shaping their technical strategies and solutions.
  • Implementation and Customization: Implement and customize Service Management Tools, such as Service Now, Remedy, BMC, and vFire, to meet our clients' specific needs.
  • Technical Assessment and Delivery: Lead technical assessments and deliver specific technical solutions to our clients, ensuring they meet their business objectives.
  • Consulting and Advice: Provide advanced technical consulting and advice to our clients, helping them to develop solutions that enhance the availability, performance, maintainability, and agility of their enterprise.
Requirements
  • Experience: 8+ years of professional experience in IT Service Management, with a Bachelor of Arts/Science or equivalent degree in computer science or a related area of study.
  • Skills: Ability to develop solutions that enhance the availability, performance, maintainability, and agility of a particular customer's enterprise, frequently using product and application knowledge along with internals or architectural knowledge.
  • Consulting Style: Ability to adapt a consulting style appropriate to the situation, identify upsell opportunities, and summarise prognosis and impact at practice lead level.