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2 weeks ago
Job Title: Telecommunications Customer Service Representative
About the RoleWe are seeking a skilled and customer-focused individual to join our team as a Telecommunications Customer Service Representative.
Key Responsibilities- Engage with customers, build rapport, and provide outstanding customer service solutions
- Navigate through systems while maintaining customer engagement on the phone
- Take incoming client calls for any questions relating to their telecommunications account
- Maintain awareness of all consumer needs and offer effective responses
- Handle technology faults, complaints, and troubleshooting issues
- Resolve complaints related to billing or customer service
- Provide exceptional customer experiences
- Escalate to the appropriate group or leader if unable to successfully resolve the issue
- Citizen or Permanent Resident of Australia (desirable)
- Call centre experience or relevant experience required
- Promotion of rapid career growth potential to develop into other call centre roles
- Full paid in-office training to fast-track you to the role
- A low-stress inbound call centre role with performance-based off quality customer service rather than sales-focused
We are one of Australia's largest telecommunications companies, building and operating telecommunications networks and marketing voice, mobile, internet access, pay television, and other products and services.
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