Service Excellence Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $75,000

We are seeking a Customer Support Services Officer who will provide an exceptional experience for those who contact and interact with our organisation. The successful candidate will be passionate about providing support and be committed to resolving queries promptly and professionally.

  • The key responsibilities of the role include being the first point of contact for all inquiries, maintaining a standard of excellence in service, monitoring workflows around incoming enquiries and outgoing support, and providing information and consultation to customers on course selection, delivery options, arrangement of private courses and planned delivery of courses.
  • Additionally, the successful candidate will support the day-to-day running of operations by completing key administrative tasks with our systems, including Zendesk, Salesforce, Moodle and Instructor Portal.
  • They will also support the stakeholder journey, including use of our website, Salesforce, online Shop, Courses/Products, Moodle, Instructor Portal.
About You

A team player you will be result orientated and have:

  • A minimum of 2 years front-line customer support experience, with a passion for delivering outstanding customer service.
  • Experience in using CRMs and ticketing systems, particularly Salesforce and Zendesk, is highly regarded.
  • Excellent interpersonal, written, oral communication skills with demonstrated ability to communicate effectively and relate well to staff, internal and external stakeholders.
  • A high level of organisation, an exceptional ability to prioritise well, work under pressure and high degree of attention to detail.
Culture and Benefits

We value diversity and encourage applications from diverse backgrounds.

  • Salary Packaging
  • Employee discounts at popular retailers
  • Flexible working conditions
  • Ongoing opportunities for Professional Development
  • Employee Assistance Program for confidential wellbeing support
  • Contributing to an organisation that is working towards a world where we all have the skills, knowledge and confidence to help someone experiencing a mental health problem.
How to Apply

If you have exceptional customer service skills and are looking for your next challenge, please forward a one-page cover letter and your resume to apply.

For more information or to discuss the role, please contact Leonard Puglia.

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