Freelance Freight Forwarding Customer Support Specialist
3 weeks ago
We are seeking a highly skilled and experienced Cargo Coordinator to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work effectively in a dynamic team environment.
Salary: Up to $90,000 per annum, depending on experience
Job Description:
- Provide exceptional customer service, including on-site visits, to existing and potential clients
- Expand relationships with existing customers through effective communication and relationship building
- Coordinate with overseas offices, shipping lines, airlines, and co-loaders to ensure seamless logistics operations
- Prepare and maintain client status reports for key clients
- Coordinate relevant documentation for processing and clearance
Requirements:
- Extensive local industry customer service experience is essential
- Proficiency in Cargowise System preferred, but open to cross-training
- Strong communication skills, both written and verbal, are required
- Ability to collaborate effectively within a team environment
- Possesses organisational skills and the ability to prioritise tasks
Benefits:
- 1 day work-from-home (WFH) arrangement after probation
- Welcome and safe workplace atmosphere
- Authentic career advancement opportunities within an expanding company
- On-site parking available
About Us:
Australian-owned international freight forwarder, boasting over 20 years of success. We encourage a positive atmosphere where employees can truly thrive and enjoy their work.
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