Customer Engagement Director
5 days ago
Job Summary:
This role involves leading a team of customer service professionals to deliver exceptional customer experiences. The ideal candidate will possess a proven ability to lead, inspire and develop teams in a high volume customer service environment.
Key Responsibilities:
- Lead a team of customer service professionals to drive a high performance culture focused on safety, efficiency and customer first service.
- Develop and implement strategies to improve customer satisfaction and engagement.
- Collaborate with other departments to ensure seamless delivery of services.
Requirements:
- Demonstrated success in driving engagement and embedding service-oriented behaviours to achieve performance and cultural transformation.
- Demonstrated experience in operational management and exception service outcomes in complex 24/7 operations.
- Proven ability to implement service innovations to improve customer satisfaction.
About the Role:
- This is an exciting opportunity for a seasoned leader to make a real impact and drive business growth.
- The successful candidate will be a strategic thinker with excellent leadership skills and a passion for delivering exceptional customer experiences.
What We Offer:
A competitive salary package, comprehensive benefits, and opportunities for professional growth and development.
Contact Information:
Please submit your application with your resume and cover letter via our website. We look forward to hearing from you
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