Customer Service Manager

2 weeks ago

Perth, Western Australia beBeeCustomer Full time $80,000 - $120,000

Job Title: Customer Service Manager

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We are seeking an experienced Customer Service Manager to join our team at The Westin Perth. As a key member of our management team, you will be responsible for ensuring that all guests receive exceptional customer service during their stay.

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Key Responsibilities:

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  • Oversee the daily operations of the front office, including guest check-in/check-out, room assignments, and resolving any guest-related issues.">">
  • Lead and motivate the Front Office Team to achieve excellent customer service standards.">">
  • Ensure that all guests receive a warm and welcoming experience from arrival to departure.">">
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Requirements:

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  • A minimum of 2 years of experience in a hotel or hospitality environment, preferably in a senior customer-facing role.">">
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests alike.">">
  • Proven leadership skills, with the ability to motivate and develop a high-performing team.">">
  • Knowledge of hospitality software and systems, including property management systems and revenue management tools.">">
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Benefits:

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  • A competitive salary package, including base salary, superannuation, and annual leave.">">
  • Opportunities for career advancement and professional development within our global company.">">
  • Access to exclusive employee discounts and rewards, including dining, retail, and travel opportunities.">">
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.">">
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About Us:

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The Westin Perth is a luxury hotel located in the heart of the city, offering stunning views of the Swan River and surrounding landscape. Our hotel features 275 luxurious rooms and suites, a range of amenities, and a convenient location for business and leisure travelers alike.

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We are committed to providing exceptional customer service and creating memorable experiences for our guests. If you are passionate about delivering outstanding customer service and have a keen eye for detail, we would love to hear from you

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How to Apply:

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Please submit your application, including your resume and cover letter, to us via email. We look forward to hearing from you soon

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