Operational Change Manager
2 weeks ago
The NSW Government Department of Customer Service is seeking a skilled Operational Change Manager to join their team.
About the Role:- This is an exciting opportunity for a seasoned change management professional to contribute to the transformation of customer service delivery in the public sector.
- Develop and implement effective change management strategies to minimise disruption and ensure a positive customer experience.
- Collaborate with stakeholders and team members to drive business outcomes and achieve organisational goals.
- Maintain a deep understanding of the organisation, its challenges, and objectives to inform and shape strategic decisions.
- Proven experience in formulating and implementing change management strategies, ideally within complex IT environments.
- Exceptional written and verbal communication skills, as well as strong interpersonal abilities.
- ITIL certification and SIAM proficiency or experience are highly valued.
The Department of Customer Service offers a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary package.
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