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Sydney IT Service Desk Leader
3 weeks ago
Sydney IT Service Desk Leader
Develop your technical leadership skills in a supportive Sydney-based role.
Job Description:
This position will suit an experienced leader who can manage and mentor staff to deliver top-quality customer support. You will be responsible for the overall performance of the IT service desk team, ensuring seamless interactions with customers and effective resolution of their queries.
Oversee the daily operations of the service desk team, ensuring all service level agreements are met and customer satisfaction targets are achieved.
Lead by example, demonstrating exceptional communication and interpersonal skills when interacting with customers and team members.
Mentor and coach team members to improve their technical knowledge and skills, enhancing the overall performance of the service desk.
Key Responsibilities:
Collaborate with cross-functional teams to resolve complex technical issues, ensuring prompt and effective solutions for customers.
Develop and implement process improvements to increase efficiency and reduce wait times for customers.
Conduct regular team meetings and one-on-one coaching sessions to discuss performance, provide feedback, and set goals.
Required Skills and Qualifications:
Proven experience as an IT service desk leader or manager in a similar industry.
Excellent communication, interpersonal, and leadership skills, with the ability to motivate and inspire team members.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
Knowledge of IT service management frameworks and methodologies (e.g., ITIL).
Benefits:
Competitive salary package, including bonuses and benefits.
Opportunities for professional development and career growth within the company.
A collaborative and dynamic work environment with a passionate team.
