Service Desk Team Leader

3 weeks ago

Sydney, New South Wales, Australia GrainCorp Full time

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Role: Service Desk Team Leader
Location: Sydney
Salary Range: $120,000 - $130,000 (including superannuation)

What did you have for breakfast today? Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food, animal feed, and industrial customers around the world, we're proud to be leading the way in sustainable agriculture.


About the role:
As the Service Desk Team Leader you will provide strategic and operational leadership to the IT service desk team, ensuring efficient and customer-focused support. Your responsibilities will include managing daily operations, mentoring staff, overseeing incident and request resolution, and driving continuous improvement initiatives. The role also involves collaborating with internal departments and external vendors to maintain service quality, align IT support with business needs, and consistently exceed service level targets.

Our successful candidate will have the following:

  • Ability to manage, lead, and develop high-performing teams.
  • Ability to collaborate effectively with internal teams, vendors, and global support partners
  • Experience in successful project delivery of improved service processes.
  • Minimum of 3 years' experience in a Senior Team Lead or Team Leader role within an IT Service Desk
  • Experience using and configuring ITSM tools, particularly ServiceNow.
  • Advanced understanding of Windows 10/11 and Microsoft 365 suite.
  • Sound knowledge of Active Directory, Entra ID, and Exchange.
  • Proficient in generating performance reports and managing analytical requests, including advanced use of Excel functions for data analysis and export.


What we offer:

  • Hybrid work and flexible leave options including birthday leave
  • We're proud to be a Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career

Ready to apply?

It's simple — submit your application. If your background aligns, our team will be in touch for a quick chat about your experience. We're looking forward to getting to know you

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