Service Desk Team Leader

3 weeks ago

Sydney, New South Wales, Australia GrainCorp Full time
Overview

Role: Service Desk Team Leader — Sydney

Location: Sydney

Salary Range: $120,000 - $130,000 (including superannuation)

Join to apply for the Service Desk Team Leader role at GrainCorp. GrainCorp is leading the way in sustainable agriculture by connecting rural communities with food, animal feed, and industrial customers worldwide.

About the role

As the Service Desk Team Leader you will provide strategic and operational leadership to the IT service desk team, ensuring efficient and customer-focused support. Your responsibilities will include:

  • Managing daily operations of the service desk
  • Mentoring and developing staff to build a high-performing team
  • Overseeing incident and request resolution to meet service level targets
  • Driving continuous improvement initiatives in service processes
  • Collaborating with internal departments and external vendors to maintain service quality
  • Aligning IT support with business needs
  • Consistently exceeding service level targets
Qualifications and requirements
  • Ability to manage, lead, and develop high-performing teams
  • Ability to collaborate effectively with internal teams, vendors, and global support partners
  • Experience in successful project delivery of improved service processes
  • Minimum of 3 years' experience in a Senior Team Lead or Team Leader role within an IT Service Desk
  • Experience using and configuring ITSM tools, particularly ServiceNow
  • Advanced understanding of Windows 10/11 and Microsoft 365 suite
  • Knowledge of Active Directory, Entra ID, and Exchange
  • Proficient in generating performance reports and managing analytical requests, including advanced use of Excel for data analysis and export
What we offer
  • Hybrid work and flexible leave options including birthday leave
  • Family Inclusive Workplace accreditation, supporting balance, care and flexibility in every career
Ready to apply?

Submit your application. If your background aligns, our team will be in touch for a quick chat about your experience. We're looking forward to connecting with you

Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Customer Service and Manufacturing
  • Industries: Food and Beverage Manufacturing, Wholesale Import and Export, Transportation, Logistics and Storage

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