Senior Service Lead

2 weeks ago


Emerald, Australia beBeeCustomerService Full time $120,000 - $150,000
Lead Customer Service Specialist

Drive team performance to achieve business objectives. Foster a culture aligned with the organization's purpose, strategy, and brand identity.

Main Responsibilities:
  • Implement process improvements through coaching and mentoring
  • Maintain a strong risk management culture and proactively address issues
  • Manage employee performance and adherence to company policies
  • Lead initiatives across productivity, risk, compliance, and people
Key Requirements:
  • Leadership experience, coaching, and mentoring skills
  • Able to lead in diverse work environments
  • Excellent interpersonal and communication skills
  • High resilience and ability to build resilient teams
What We Offer:
  • Flexible work arrangements and leave options
  • Discounts on retail purchases and insurance products
  • Opportunities to give back to the community through volunteer programs
  • Ongoing study support and career development programs


  • Emerald, Australia beBeeHealthcare Full time $210,332 - $554,152

    About the RoleThis is a senior leadership opportunity to oversee Medical Services and Clinical Governance across a large, diverse region. As a key member of the leadership team, you will work closely with the General Manager and Executive Director to provide expert advice on complex clinical and operational issues.The role requires a strong understanding of...


  • Emerald, Australia Central Queensland Hospital and Health Service Full time

    About usBlackwater Hospital is a 16-bed facility, including four aged care beds, delivering acute inpatient, emergency, pharmacy, and outpatient services to the community. The team has transitioned into a brand-new, modern facility. Visiting Allied Health services such as podiatry, speech pathology, occupational therapy, and psychiatric care complement the...


  • Emerald, Australia Central Queensland Hospital and Health Service Full time

    About usBlackwater Hospital is a 16-bed facility, including four aged care beds, delivering acute inpatient, emergency, pharmacy, and outpatient services to the community. The team has transitioned into a brand-new, modern facility. Visiting Allied Health services such as podiatry, speech pathology, occupational therapy, and psychiatric care complement the...


  • Emerald, Australia Central Queensland Hospital and Health Service Full time

    About usEmerald Hospital is located 300kms west of the Queensland coastline. The population of the surrounding community is approximately 28,000 with 15,000 at Emerald. There are two small hospitals within 100kms, located at Blackwater and Springsure. Emerald Hospital is a 25-bed facility, has two operating theatres and approximately 160 staff delivering...


  • Emerald, Australia Central Queensland Hospital and Health Service Full time

    About usEmerald Hospital is located 300kms west of the Queensland coastline. The population of the surrounding community is approximately 28,000 with 15,000 at Emerald. There are two small hospitals within 100kms, located at Blackwater and Springsure. Emerald Hospital is a 25-bed facility, has two operating theatres and approximately 160 staff delivering...


  • Emerald, Australia Central Queensland Hospital and Health Service Full time

    About us The diversity of the Central Highlands attracts people from all walks of life, and many stay on to settle in the area. Its strong economy and expanding infrastructure projects offer employment and security, while the friendly and laid-back lifestyle makes new residents feel at home. While the lifestyle is relaxed, you will enjoy many of the...


  • Emerald, Australia Central Queensland Hospital and Health Service Full time

    About usThe diversity of the Central Highlands attracts people from all walks of life, and many stay on to settle in the area. Its strong economy and expanding infrastructure projects offer employment and security, while the friendly and laid-back lifestyle makes new residents feel at home.While the lifestyle is relaxed, you will enjoy many of the advantages...


  • Emerald, Australia beBeeMentalHealth Full time $99,265 - $114,995

    **Clinical Leadership Opportunity**Are you a dedicated mental health professional seeking a challenging role in youth services? headspace Emerald invites applications for a Clinical Coordinator to lead our dynamic team and shape the future of mental health services.The successful candidate will oversee the delivery of high-quality, evidence-based care for...


  • Emerald, Australia beBeeGovernance Full time $210,332 - $554,152

    Lead Medical GovernanceOur organization is seeking a senior leadership professional to oversee medical services and clinical governance across the region.This role requires strategic vision, exceptional leadership skills, and a deep understanding of healthcare operations.The successful candidate will promote quality improvement, drive collaboration among...


  • Emerald, Australia beBeeClinical Full time $80,000 - $100,000

    Lead a high-performing team of clinicians to deliver exceptional youth mental health services.Key ResponsibilitiesProvide strategic clinical leadership and support across the multidisciplinary teamDevelop and implement service plans to optimize clinical delivery and service demandCollaborate with stakeholders to ensure integrated care and quality improvement...