Airport Guest Service Expert

2 weeks ago


Melbourne Airport, Australia Accor Full time
About the Job

We are seeking a skilled Airport Guest Service Expert to join our team at Novotel & ibis styles Melbourne Airport.

Job Overview

This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional guest service and ensuring a seamless experience for travelers passing through the airport.

Key Responsibilities
  • Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
  • Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • Maintain strict security procedures to ensure guest confidentiality and safety.
What You'll Need
  • Australian Full driver's licence – confident driving is a must.
  • A valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
  • Ability to work rotating 7 day roster.
  • Customer-focused attitude with excellent communication and interpersonal skills.
  • Strong attention to detail and reliability.
Benefits
  • $60,000 - $80,000 per annum depending on experience.
  • Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities.
  • ALL Heartist Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
  • Complimentary car parking.
  • Mental health and well-being support initiatives.


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