Senior Case Manager

1 week ago


Melbourne, Victoria, Australia Gallagher Full time
About the Role

We are seeking a highly skilled and compassionate Senior Case Manager to join our team at Gallagher. As a Senior Case Manager, you will play a critical role in supporting injured workers through the Workers Compensation claims process.

Key Responsibilities
  • Manage and process claims for injured workers, ensuring timely and accurate reimbursement of medical expenses.
  • Review and approve requests for medical treatment, ensuring compliance with company policies and procedures.
  • Collaborate with internal and external stakeholders, including injured workers, employers, and healthcare providers, to facilitate a sustainable return to work.
  • Utilize claims management systems and databases to record and review claims information, ensuring accuracy and privacy.
  • Participate in case conferences and implement strategies for effective cost management on claims.
Requirements
  • Previous experience in a customer service-based role, preferably in employment services, rehabilitation, mental health, social work, or health & safety.
  • Tertiary study in allied health, psychology, social work, or a related field (desirable).
  • Strong communication and interpersonal skills, with the ability to work in a dynamic and fast-paced environment.
  • Exceptional time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
What We Offer
  • A dedicated learning and capability program, with a tailored training plan to support your success.
  • Attractive remuneration packaging and flexible work arrangements, including work-from-home options.
  • A collaborative and supportive working environment, with opportunities for ongoing education and development.
  • A commitment to your wellbeing, through our peer support program, corporate health insurance discounts, and wellness initiatives.

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