
Digital Customer Support Team Lead
5 days ago
We are seeking a skilled professional to lead our digital customer support team and ensure a top-class support experience for our customers. The successful candidate will be responsible for working with the operational team lead, ensuring that our customer experience officers have the necessary skills and knowledge to perform their roles effectively.
The key responsibilities of this role include reviewing day-to-day online chats and webcases for adherence to agreed service levels, rostering team members to cover shifts, and identifying opportunities for process improvement. Additionally, the candidate will work collaboratively with cross-functional agencies and SDMs on major escalations, provide feedback on new transactions that may impact the CxOs, and continually review the team's performance in areas of creating efficiency and increasing customer satisfaction.
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Customer Support Expert
2 weeks ago
Ballarat, Victoria, Australia beBeeCustomer Full time $49,600 - $62,640Job Title: Customer Support ExpertAbout the RoleThis is a unique opportunity to grow professionally and make a difference in customer satisfaction. As a Customer Support Expert, you will provide high-quality inbound voice services to clients across Australia.Key Responsibilities:Deliver exceptional customer experience and resolve routine problems...
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Cxo-Team Leader
4 days ago
Ballarat, Victoria, Australia Service Victoria Full timeWho we areService Victoria is an Administrative Office within the Department of Premier & Cabinet charged with simplifying, improving and modernising essential government transactions and delivering customer service. We are working hard to deliver a customer service system around what Victorians want and need, rather than what works for government. We know...
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Customer Service Lead
7 days ago
Ballarat, Victoria, Australia Y Kinders Full time**Customer Service Lead - Empowering Families and Young People**:**Are you passionate about delivering exceptional customer experiences and leading a high-performing team? Join Y Kinders as our new Customer Service Lead and make a meaningful impact on families and young children across Victoria.****About Us**At the Y, we are committed to enriching the lives...
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Leading Customer Experience Expert
1 day ago
Ballarat, Victoria, Australia beBeeCustomerExperience Full time $72,751 - $88,336As a CXO Team Leader, you will be part of an organisation that is simplifying, improving and modernising essential government transactions.We have a mature digital services platform with contemporary cloud-based infrastructure, technical architecture and scalable common capabilities.You will be responsible for ensuring a top class support experience by...
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Retail Team Lead
5 days ago
Ballarat, Victoria, Australia beBeeLeadership Full time $80,000As a retail leader, you will be responsible for driving customer connections and delivering exceptional experiences. This role is perfect for someone who is passionate about building strong relationships with customers and colleagues alike.About the RoleThis exciting opportunity is for an experienced retail professional to lead a high-performing team and...
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Retail Team Lead
7 days ago
Ballarat, Victoria, Australia beBeeLeadership Full time $63,500 - $83,500**Lead a team in a leading retail organisation.The Role:As a key member of the store management team, you will be responsible for assisting the Shop Manager in driving growth and development.Key Responsibilities:Deliver exceptional customer serviceManage stock control and sales targetsDevelop and implement effective merchandising strategiesMotivate and lead...
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Customer Experience Officer
7 days ago
Ballarat, Victoria, Australia Service Victoria Full timeWho we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...
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Customer Experience Manager
7 days ago
Ballarat, Victoria, Australia Service Victoria Full timeWho we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...
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Senior Team Lead
5 days ago
Ballarat, Victoria, Australia beBeeLeadership Full time $65,000 - $95,000As a key member of our team, you will be responsible for driving efficiency and leading a passionate group of individuals.The role involves overseeing daily operations, managing staff schedules, and optimising business costs while fostering a positive and high-performing team culture.You will provide your team with the tools and resources they need to...
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Customer Service Lead
7 days ago
Ballarat, Victoria, Australia beBeeCustomerService Full time $65,000 - $97,000We are seeking an experienced Customer Service Manager to lead our Melbourne team. This is a unique opportunity to utilize your skills in customer management and support.This role will allow you to leverage your expertise to drive growth and success within the organization.The Role:Manage and coordinate daily operations, ensuring timely and efficient...