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Senior Carer Role

3 weeks ago

Melbourne, Victoria, Australia beBeeCare Full time $60,000 - $90,000

Job Title: Care Coordinator

Job Description

Nominated care managers and franchise owners are responsible for the recruitment, training, and retention of carers. They schedule and monitor operational performance in accordance with an established plan of care.

Client/Participant Focus
  • Deal with a range of disabled, seniors, and vulnerable customers and their families on a daily basis, handling information requests, feedback, general enquiries to complaints.
  • Serve as a liaison between referral sources, families, carers, and administrative staff members in the absence of a Care Manager.
  • Ensure all Client/Participant contact is managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust and confidence in Right at Home to ensure a positive and professional Client/Participant experience every time.
  • Use superior interpersonal communication skills to deliver genuinely respectful Client/Participant engagement including active listening, gaining all customer details, information gathering, problem analysis and solving, persuasiveness, and negotiation.
  • Provide Client/Participant and family education on the nature of services that are available and the effect and benefit of the care plan.
  • Perform the duties of a carer as needed.
  • Monitor the quality of Client/Participant care.
  • Engage in studies and investigations related to improving personal and nursing care.
Administrative Functions
  • Interpret health, aged and disability care policies and regulations for carer and nursing staff and employees.
  • Ensure compliance with local, state, and federal regulatory agencies related to aged and disability care services.
  • Implement and maintain relevant operating systems, policies & procedures & service conditions for caregivers, nurses & other care professionals.
  • Manage the recruitment, training & retention of the Care Team.