Technical Support Specialist

4 weeks ago


Perth, Western Australia Position Partners Full time

Role Overview

Aptella is seeking a skilled Technical Support Specialist to join their team in Perth, WA. This full-time role involves providing technical support to customers in relation to GIS/Mapping, GPS, Total Station, Machine Control, and Software solutions.

The ideal candidate will have a background in Operational Technology and a strong interest in problem-solving. Key responsibilities include:

  • Providing technical phone support
  • Managing support cases within a case management framework
  • Field support for Geo-Spatial and/or Mining products, including Machine Control products
  • Internal support for the Field Services Team
  • Assisting the Pre-Delivery Team Leader in setting up hire equipment and Geo-Spatial deliveries
  • Assisting the Field Services Scheduler with field service requirements and scheduling
  • Customer liaison to assist with delivery requirements and system setup
  • Delivery of basic user training to customers

About the Role

The successful candidate will have:

  • Experience with Operational Technology
  • Experience with Networks or RF communication technology
  • Familiarisation with heavy machinery and site operations
  • Excellent communication and organisational skills
  • Strong attention to detail
  • Team-oriented, excellent interpersonal skills, and a positive outgoing personality
  • Goal-oriented, outcome-focused, performance-driven
  • Ability to build and manage relationships
  • Sound computer skills and ability to use Microsoft Office applications
  • Display a high degree of professionalism and a positive attitude
  • Strong technical aptitude
  • Able to work independently with minimal direction
  • Ability to build and manage customer relationships and expectations

About Aptella

Aptella is a dynamic and inclusive workplace that thrives on collaboration, innovation, and employee engagement. We offer a competitive reward structure, continuous learning and career advancement, flexible work arrangements, and generous parental leave. If you're driven by excellence and ready to make a meaningful impact in your career, Aptella is the place for you.



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