Technical Support Specialist
4 days ago
Role Overview
Aptella is seeking a skilled Technical Support Specialist to join their team in Perth, WA. This full-time role involves providing technical support to customers in relation to GIS/Mapping, GPS, Total Station, Machine Control, and Software solutions.
The ideal candidate will have a background in Operational Technology and a strong interest in problem-solving. Key responsibilities include:
- Providing technical phone support
- Managing support cases within a case management framework
- Field support for Geo-Spatial and/or Mining products, including Machine Control products
- Internal support for the Field Services Team
- Assisting the Pre-Delivery Team Leader in setting up hire equipment and Geo-Spatial deliveries
- Assisting the Field Services Scheduler with field service requirements and scheduling
- Customer liaison to assist with delivery requirements and system setup
- Delivery of basic user training to customers
About the Role
The successful candidate will have:
- Experience with Operational Technology
- Experience with Networks or RF communication technology
- Familiarisation with heavy machinery and site operations
- Excellent communication and organisational skills
- Strong attention to detail
- Team-oriented, excellent interpersonal skills, and a positive outgoing personality
- Goal-oriented, outcome-focused, performance-driven
- Ability to build and manage relationships
- Sound computer skills and ability to use Microsoft Office applications
- Display a high degree of professionalism and a positive attitude
- Strong technical aptitude
- Able to work independently with minimal direction
- Ability to build and manage customer relationships and expectations
About Aptella
Aptella is a dynamic and inclusive workplace that thrives on collaboration, innovation, and employee engagement. We offer a competitive reward structure, continuous learning and career advancement, flexible work arrangements, and generous parental leave. If you're driven by excellence and ready to make a meaningful impact in your career, Aptella is the place for you.
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