Customer Success Professional

1 day ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $110,340 - $145,420

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager to join our team. This role will involve building and maintaining strong relationships with clients, guiding them to achieve their business objectives through better product adoption and operational excellence.

The ideal candidate will have 3+ years of experience in Customer Success, Account Management, or a client-facing role, with a proven ability to build strong relationships, influence outcomes, and manage tough conversations with a smile. They should also have a knack for uncovering new opportunities and driving account growth.

Key Responsibilities:
  • Delivering Value: Be the ultimate customer champion, delivering value, solving problems, and celebrating wins.
  • Building Relationships: Build and grow strong, trust-based relationships with your client portfolio.
  • Strategic Planning: Dive deep into customer goals and challenges, and shape strategic plans for success.
  • Identifying Opportunities: Keep a close eye on customer health and proactively address issues before they bubble up.
  • Leading Cross-Functional Teams: Partner closely with Sales, Product, and Support teams to amplify customer voices internally.
  • Evolution of Playbook: Help evolve our Customer Success playbook - your insights matter.
Requirements:
  • 3+ years of experience in Customer Success, Account Management, or a client-facing role.
  • Proven ability to build strong relationships, influence outcomes, and manage tough conversations with a smile.
  • A knack for uncovering new opportunities and driving account growth.
Benefits:
  • Tight-knit, collaborative team culture that genuinely cares about customers (and each other).
  • Competitive base salary + performance bonus - your impact won't go unnoticed.
  • Work where it works for you - remote or from our relaxed office environment.
What's Next:

If you're driven by purpose, fueled by challenge, and ready to make magic happen for our customers, apply now.

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