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Admissions Team Lead
2 months ago
LCI Education is seeking a highly skilled and experienced professional to lead our Admissions team.
Key Responsibilities- Team Leadership
- Lead and motivate a team of Admissions Counsellors to achieve sales objectives and provide exceptional customer service.
- Develop and implement strategies to improve team performance and productivity.
- Admissions Management
- Manage multi-channel admissions requests and convert them into admissions.
- Monitor performance indicators, including enrollment, employee satisfaction, and student satisfaction.
- Sales and Recruitment
- Define and achieve monthly and annual sales objectives.
- Supervise agents and advisors to ensure effective follow-up with registered and active students.
- Assist in the registration process for international students.
- Training and Development
- Identify training needs for team members and provide coaching and development opportunities.
- Initiate and participate in work improvement and process documentation projects.
- Outreach and Engagement
- Plan and manage outreach activities, such as school visits and recruitment expos.
- Conduct thorough follow-ups to enhance conversion rates.
- Communication and Collaboration
- Regularly engage with the local leadership team to align with local expectations.
- Participate in local team meetings and contribute to the development of recruitment objectives.
- Education and Experience
- University education in business administration or a related field.
- Minimum 3-5 years of experience in sales in a fast-paced company.
- Experience in higher education student recruitment and team management.
- Skills and Qualifications
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Computer literacy and working knowledge of MS Office.
- Knowledge of CRM software an asset.