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Call Centre Development Lead

2 months ago

Brisbane, Queensland, Australia Compare The Market Full time
About the Role

We are seeking a highly skilled Call Centre Development Lead to join our team at Compare the Market. As a key member of our leadership team, you will be responsible for driving the development of our call centre leaders and sales coaches, with a focus on enhancing their coaching effectiveness and cultivating a positive team culture.

Your goal will be to elevate leadership capabilities, improve sales performance, and increase customer satisfaction. You will work closely with our leadership team to identify and nurture emerging talent, contributing to our mission of creating exceptional customer experiences.

Key Responsibilities
  • Develop and implement leadership programs for Team Leaders and Sales Coaches
  • Drive daily success by coaching Team Leaders on managing intraday performance, providing real-time feedback, and addressing performance challenges
  • Train leaders in communication, feedback, and change management techniques
  • Mentor emerging talent for future leadership roles
  • Lead initiatives to foster a positive and engaging team culture
  • Design and deliver training materials and coaching content
  • Monitor and report on development program success, making adjustments based on data and performance outcomes
What You'll Bring
  • Proven experience leading teams in a call centre environment
  • Expertise in developing and managing Team Leaders and Sales Coaches
  • Sales experience, with a track record of driving performance and results
  • Knowledge of health insurance or general insurance is preferred but not essential
  • A passion for leadership development, coaching techniques, and building strong team cultures
  • Excellent communication, presentation, and interpersonal skills
  • Analytical mindset with the ability to measure and report on the success of development initiatives
About Us

Compare the Market is a high-growth Fin Tech company on a transformational journey. We are focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia. We are committed to making a difference in the lives of Australians by simplifying the process of making sound financial decisions.

We offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You'll have the opportunity to make a meaningful impact and contribute to our continued success. We provide a range of benefits, including flexible work arrangements, additional leave days, study support, and employee discounts on various products and services.