Global Lead

3 weeks ago


Brisbane, Queensland, Australia Flight Centre Travel Group Full time

Job Title: Global Lead - Channel Strategy

About the Role:

We are seeking a highly skilled Global Lead - Channel Strategy to join our team at Flight Centre Travel Group. As a key member of our leadership team, you will be responsible for driving our channel strategy and connecting customers with the best experts for their needs.

Key Responsibilities:

  • Develop and implement channel strategies to enhance customer experience and drive business growth
  • Lead cross-functional teams to design and standardize customer channel experiences
  • Monitor and analyze data to evaluate the effectiveness of channel strategies
  • Promote and ensure compliance with telephony and voice communication regulations
  • Collaborate with the team to implement new and adjusted call flow treatments

Requirements:

  • Proven experience in channel strategy and customer experience
  • Excellent analytical and problem-solving skills
  • Exceptional communication and interpersonal skills
  • Proficiency in CRM systems and contact centre software

What You'll Enjoy:

Working with a dynamic and inclusive team, you will have the opportunity to develop your skills and knowledge in a fast-paced and ever-changing industry. You will also enjoy a range of benefits, including exclusive staff discounts, travel discounts, and a corporate health discount.


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