Global Lead
3 weeks ago
Job Title: Global Lead - Channel Strategy
About the Role:
We are seeking a highly skilled Global Lead - Channel Strategy to join our team at Flight Centre Travel Group. As a key member of our leadership team, you will be responsible for driving our channel strategy and connecting customers with the best experts for their needs.
Key Responsibilities:
- Develop and implement channel strategies to enhance customer experience and drive business growth
- Lead cross-functional teams to design and standardize customer channel experiences
- Monitor and analyze data to evaluate the effectiveness of channel strategies
- Promote and ensure compliance with telephony and voice communication regulations
- Collaborate with the team to implement new and adjusted call flow treatments
Requirements:
- Proven experience in channel strategy and customer experience
- Excellent analytical and problem-solving skills
- Exceptional communication and interpersonal skills
- Proficiency in CRM systems and contact centre software
What You'll Enjoy:
Working with a dynamic and inclusive team, you will have the opportunity to develop your skills and knowledge in a fast-paced and ever-changing industry. You will also enjoy a range of benefits, including exclusive staff discounts, travel discounts, and a corporate health discount.
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