
Fitness Customer Support Specialist
5 days ago
Job Summary
We are seeking a highly motivated and empathetic customer support specialist to join our organization.
This role involves delivering exceptional service to customers, ensuring their needs are met and exceeded.
Responsibilities- Handle customer cancellation requests in a timely and professional manner
- Engage with customers to understand concerns and explore alternative solutions
- Record cancellation reasons and feedback to improve the customer experience
- Demonstrate a passion for fitness and helping people achieve their health goals
- Collaborate with the leadership team to develop strategies that reduce churn and increase retention
- 1-2 years' experience in debt collection, call centre or customer service roles
- Strong communication and negotiation skills
- Confident handling of difficult conversations with empathy and professionalism
- Australian working rights
Benefits:
- FREE gym membership to all locations
- Discounts on supplements and apparel
- Access to wellness spas at discounted rates
About This Opportunity
This is an exciting opportunity for a motivated and customer-focused individual who is passionate about fitness and helping people achieve their health goals. If you have a strong desire to deliver exceptional customer service and help people achieve their health goals, we encourage you to apply for this role.
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