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Test Centre Coordinator

3 weeks ago

Brisbane, Queensland, Australia beBeeOperational Full time $33,377
Work as a key member of our IELTS Operations team at Brisbane. This role involves ensuring excellent customer service and operational excellence for our customers.The IELTS Operations Assistant will support the Test Centre in delivering outstanding services to customers, ensuring all operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries, and other pre-test, test day, and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance, and customer satisfaction.This is a casual role for our IELTS testing location at Brisbane. Shifts will be on weekdays and/or weekends, with two to three shifts every week. Remuneration for this position is $33.77 per hour.Key Accountabilities:
  • Customer Service
    • Ensure all customers receive an outstanding experience at every point of their journey before, during, and after the test – in person.
    • Build and maintain good working relationships with internal and external stakeholders.
    • Provide advice relating to official IELTS preparation tools and IDP services.
    • Support clients with diverse backgrounds and abilities.
    • Contribute to a supportive, innovative, and customer-focused team culture.
  • Operations Management
    • Management of test day activities, including customer registration and supervision of the test.
    • Preparation of test day documents.
    • Updating digital databases and records.
    • Oversee and update the schedule of Speaking tests.
    • Ensure proper management of secure and confidential materials.
    • Problem-solving and troubleshooting technical systems, including hardware and software platforms.
    • Contribute to a culture of continuous improvement and best practice.
  • Quality and Compliance
    • Ensure all pre-test, test day, and post-test activities meet IELTS standards.
    • Ensuring all data is entered, stored, updated, and accessed while maintaining security and confidentiality.
    • Responding to incidents or potential security risks.
    • Completion of required training policy acknowledgments.
    • Carry out work in a professional manner in accordance with organisational values.
    • Contribute to a culture of quality, integrity, and excellence.
Required Experience:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making.
  • Demonstrated ability to work independently and effectively within a team.
  • Customer- and quality-focused with strong attention to detail.
  • Strong organisational and time management skills with the ability to plan, organise, prioritise, and execute multiple tasks within set objectives in a timely and professional manner.
  • Experience using MS Office, Microsoft Teams, and confidence to work with a range of other technologies.