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Retail Operations Manager
2 weeks ago
We are seeking a dynamic Retail Leader to drive sales, customer experience, and operational excellence in our luxury store. In this pivotal role, you will partner closely with the Creative Director to bring brand vision to life and elevate customer interaction.
The ideal candidate thrives in fast-paced retail environments, leads by example, and delivers outstanding service with authenticity. They must foster a collaborative team culture, champion brand values, and ensure seamless personalized experiences for every client.
Key Responsibilities:
- Lead a high-performing team to meet and exceed sales targets and deliver unique customer experiences.
- Foster a supportive team culture that drives sales growth and customer satisfaction.
- Champion brand values and ensure every customer interaction reflects the spirit and vision of the organization.
- Manage customer service across all channels ensuring seamless personalized experiences for every client.
- Maintain visual merchandising and store presentation to align with creative directors vision
- Oversee daily store operations including inventory management, loss prevention, and administration.
What You Bring:
- Proven experience in retail leadership with a passion for driving sales growth and customer satisfaction.
- Exceptional communication and interpersonal skills with the ability to build genuine relationships with customers and team members.
- Solid understanding of retail operations including inventory management and sales reporting.
- Strong verbal and written communication skills with a proven track record of delivering results.
- Able to balance creative support, operational efficiency, and team leadership.
- Passion for trends in fashion, art, and retail with a knack for innovative thinking.
- A natural leader who brings out the best in others and drives a collaborative team culture.
- Strong organizational skills, attention to detail, and a solutions-focused mindset.
- Experience managing rosters, sales reporting, and back-of-house operations.
This is a full-time role.
