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Associate Advocate for Dispute Resolution

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Sydney, New South Wales, Australia beBeeResolution Full time $120,000 - $170,000
Job Description:

The Consumer Resolution Advocate role is an exciting opportunity to manage and resolve legally escalated customer complaints.

With a focus on matters arising under the Australian Consumer Law (ACL), this position requires strong legal reasoning, advocacy skills, and the ability to communicate complex issues clearly and professionally.

Key Responsibilities:
  • Assess and manage customer complaints that involve legal escalation, particularly those relating to ACL
  • Provide clear, legally sound recommendations for resolution, balancing customer experience with company risk exposure
  • Communicate directly with customers, their legal representatives, and other external stakeholders regarding disputed matters
  • Draft formal correspondence and legal submissions articulating Hyundai's position in response to tribunal claims
  • Represent Hyundai as an advocate in consumer tribunals, including attending proceedings, presenting arguments, and responding to tribunal inquiries
  • Maintain accurate and up-to-date records of all active and resolved cases, including timelines, correspondence, and outcomes
  • Engage with internal departments to gather technical information and coordinate responses
  • Provide guidance to internal stakeholders on ACL-related risks and resolution strategies
  • Identify patterns or recurring issues in customer complaints that may indicate broader legal or reputational risks

This is an associate-level full-time position within the Legal department. Successful candidates will have completed or near-completed a Bachelor of Laws (LLB) or Juris Doctor (JD) from an accredited Australian university or equivalent.