F&B Service Ambassador
5 days ago
We are seeking an exceptional F&B Service Ambassador to join our team at Novotel Surfers Paradise. This is a fantastic opportunity for individuals who enjoy delivering EPIC guest service and working in a dynamic, fast-paced environment.
The successful candidate will be responsible for providing outstanding service to guests across various F&B outlets, including Blvd Cafe and Bar, amenities, in-room dining, Pool bar, and conferencing and events. You will have the opportunity to create memorable dining experiences by connecting with guests and locals, ensuring they feel special and valued.
As an F&B Service Ambassador, you will be confident, reliable, engaging, and committed to delivering exceptional service every time. If you enjoy helping your colleagues, working as a team, and consistently delivering quality products, we want to hear from you
About the RoleWe're looking for someone with previous experience in cafe, bar, banquets, and a la carte service. You should be comfortable working with Micros or similar POS cashiering systems and processing credit cards. A genuine passion for connecting with guests, making them feel special, and a creative flair for accommodating requests are essential.
A QLD RSA certificate, reliability, flexibility, and current work rights for Australia are also required. We offer a competitive salary, uniform, laundry allowance, paid birthday leave, free staff meals during shift, ACCOR perks, professional development opportunities, ACCOR Career Milestone celebrations, and a reward and recognition program.
You'll work a variety of shifts on a rotating roster, including late nights, early mornings, weekends, and public holidays. Our Accor Hotels offers ongoing career and professional development opportunities, rewarding work environments, global discounts on hotel accommodation & Food and Beverage, and much more.
Requirements- Previous experience in cafe, bar, banquets, and a la carte service
- Experience with Micros or similar POS cashiering systems and processing credit cards
- Genuine passion for connecting with guests, making them feel special
- Sound wine and cocktail knowledge with a creative flare to accommodate requests
- Enjoy working within a team environment, helping each other, and being confident in your ability to work autonomously in your own section or in the bar
- Hold a current QLD RSA certificate
- Be reliable and flexible in your availability to work a variety of shifts on a rotating roster
- Must hold current work rights for Australia
We offer a range of benefits to support your growth and well-being:
- Competitive salary ($60,000 - $70,000 per year)
- Uniform provided, laundry allowance
- Paid birthday leave
- Free staff meals during shift
- Generous ACCOR perks, including discounted accommodation and restaurant's
- Collaborative, vibrant culture
- Professional development opportunities
- ACCOR Career Milestone celebrations
- Reward and recognition program
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