Technical Support Specialist

3 days ago

Geelong, Victoria, Australia beBeeSupport Full time $60,000 - $90,000
Service Desk Advisor Role Overview

We are seeking a dedicated Service Desk Advisor to join our organization in a part-time capacity, working 16 hours per week. This role is based in our Geelong Head Office and offers hybrid work options.

Key Responsibilities:
  • Respond to technical incidents, service requests, and IT-related problems from users in a timely manner.
  • Prepare detailed documentation of all Service Desk issues and resolutions.
  • Escalate complex issues to Level 2 or Level 3 IT Support as required.

The ideal candidate will possess:

  • A VCE or equivalent qualification.
  • ITIL Foundations Certification.
  • Experience in a fast-paced service environment and a strong customer service ethic.
  • Knowledge of core business systems, including Active Directory and Server Operating Systems.

A COMPTIA Certificate and knowledge of the Private Health Insurance industry are highly desirable.

COVID vaccinations are mandatory for all employees, and you'll be required to provide proof of double dose vaccination or a medical exemption as a condition of employment.

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