Meaningful Work Opportunities

2 weeks ago


Melbourne, Victoria, Australia beBeeProblemSolver Full time $100,000 - $120,000
Job Overview

We are a global leader in technology and business solutions.

As a Problem Analyst, you will play a crucial role in managing the lifecycle of all in-scope problems from initial identification through investigation, root cause identification, and development of permanent correct measures within agreed service level timeframes.

  • Delivery of Problem Management Services to agreed service levels, aligned to our processes and procedures and the ITIL framework.
  • Management of the problem lifecycle, from identification of a candidate through to removal/mitigation of the underlying error.
  • Coordination of operational groups to facilitate investigations and diagnosis of Problem records.
  • Ensure proposed solutions are reviewed and approved by relevant stakeholders and are implemented according to Change Management processes.
  • Ongoing trend analysis facilitating the investigation of existing cases, reporting requirements, and proactive identification of new problem candidates.
  • Production of quality Problem Management reports consisting of statistical charts, tables, and clearly articulated analysis.
  • Facilitate and lead Problem Management meetings with customers and operational groups.


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