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Settlements Officer
2 months ago
As a Settlements Officer at Ubank, you will play a critical role in managing loans post-approval through to settlement, ensuring a seamless experience for our customers and brokers. Your primary responsibility will be to coordinate tasks up to settlement, including loan documents and settlement, while handling new loans, variations, and discharges.
Key Responsibilities- Loan Management: Manage lending relationships after loan approval for direct and broker clients.
- Settlement Coordination: Coordinate tasks up to settlement, including loan documents and settlement.
- Loan Variations and Discharges: Handle new loans, variations, and discharges.
- Performance Metrics: Boost performance metrics like productivity, quality, and engagement.
- Settlement Timeliness and Accuracy: Ensure timely and accurate settlements, including loan drawdown and mortgage variations.
- Process Improvement: Initiate and implement process improvements.
- Team Development: Develop your skills and share knowledge to train team members.
- Customer Experience: Deliver a great customer experience and grow advocacy.
- Compliance: Ensure compliance with relevant regulations.
- Risk Management: Communicate potential risks to ensure compliance.
- Customer Experience Criteria: Review and analyze customer experience criteria.
- Quality Framework: Contribute to the development and delivery of the Quality framework.
- Experience: Experience in a Mortgage/Home Lending role in a financial institution is highly desirable.
- Communication Skills: Effective communication skills, both written and oral.
- Attention to Detail: Attention to detail, with strong organisation and problem-solving skills.
Ubank is a financial institution that empowers the digital generation to be more successful with money. We offer a hybrid working model, a highly collaborative and positive culture, strong internal development and growth opportunities, and other fantastic benefits to support our employees.
We value our employees and strive to create a work environment that is inclusive, diverse, and respectful. We are committed to equal employment opportunity and welcome applications from candidates of all backgrounds.
