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Experience Hospitality at Its Best: Become a Guest Experience Host
2 weeks ago
In this role, you will be responsible for delivering exceptional service to our guests, creating unforgettable experiences that exceed their expectations.
As a Guest Experience Host, your primary focus will be on providing warm welcomes and seamless check-ins, ensuring every guest feels at home.
Key responsibilities include:
- Delivering Personalized Service: Anticipate guests' needs, offer tailored recommendations, and provide exceptional service to ensure a memorable stay.
- Transaction Management: Manage transactions, take payments, and respond to billing enquiries in a friendly and efficient manner.
- Logistics Support: Assist guests with luggage, transportation, valet parking, and other needs, making them feel comfortable and relaxed.
- Team Collaboration: Work closely with the front office team to fulfill guest requests and resolve any issues that may arise.
What We're Looking For:
- Exceptional Communication Skills: Ability to handle concerns and compliments with ease, ensuring clear and effective communication with guests.
- Problem-Solving Skills: Strong problem-solving skills to turn challenges into opportunities and ensure guest satisfaction.
- Requirements:
- Australian working rights
- An unrestricted open driver's license (manual required)
Join Our Team:
We value diversity, inclusivity, and personal growth. As a valued member of our team, you will enjoy a range of benefits, including global hotel perks, career development opportunities, and access to retail discounts.
