Full Time Customer Experience Specialist

2 weeks ago

Central Coast, Australia beBeeCustomer Full time $60,000 - $80,000

National Storage is seeking a Customer Experience Specialist to work across our Central Coast locations. The role itself is an exciting & varied position encompassing customer service, administration, and operational tasks.

**Key Responsibilities Include**:

- Deliver exceptional results in a customer-facing environment to support customers in making the best storage choice for their needs.
- Conduct centre tours and walk throughs which showcase our facilities, providing a seamless experience for all visitors.
- Maintain centre presentation, cleanliness, and achieve budgeted KPI goals to ensure high standards are met at all times.
- Ensure centre safety by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures.
- Action general administration duties such as customer contracts, inventory, and insurance claims efficiently.

**Benefits of Working with Us**:

- Permanent role with an industry leader.
- Rotating roster for great work-life balance.
- Structured training with continued focus on development.
- Onsite car park included.
- Generous company paid parental leave.
- Discounts on storage services including units and merchandise.
- Unique wine offers and discounts through Wine Ark.
- 24-hour wellbeing support through Sonder partnership.
- Reimbursements for approved wellbeing services under WellNS Wallet program.
- Exclusive discounts on retailers, hotels, restaurants, and more.
- Ability to earn referral incentives.

**About You**:

- Strong communication and interpersonal skills, with ability to build relationships with customers and stakeholders.
- A strong sales and customer service orientation, passionate about delivering exceptional results.
- Motivated, proactive, and positive attitude, willing to learn and grow with the business.
- Ability to work well in a team and autonomously, working rotating roster including every second Saturday from 9am-2pm.

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