Prospects Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $140,000

Job Summary:

As a critical component of our customer-facing team, we seek a professional who will serve as the primary point of contact for customers. Their focus is on driving business outcomes and identifying opportunities for growth within named accounts post-sale. The ideal candidate's primary mission is to maximize customers' return on investment in our platform by developing and maintaining close relationships with key stakeholders throughout the customer lifecycle.

Responsibilities:

  • Drive customer adoption of our solutions
  • Prove ROI to customers at the Director or Sr. Director level
  • Develop and execute customer success plans that address customer reporting challenges and drive solutions to their business objectives and key milestones
  • Consult with customers on best practices, workflows, and management business reviews
  • Develop multi-level relationships, internally and throughout customer organizations, and serve as a trusted advisor to executives & key stakeholders
  • Teach customers how to attain maximum value from our platform
  • Advise customers on developing a center of excellence or similar governance structure to enable self-sufficiency on our platform
  • Advocate for customers internally by providing continuous feedback to our teams
  • Identify risks, develop risk mitigation plans, and accurately forecast upcoming revenue changes within highest-touch named accounts
  • Work with sales to manage and forecast a pipeline of upcoming renewal opportunities, and upselling and cross-selling opportunities
  • Record customer activity, outcomes, issues, and communication in customer management tools
  • Drive team improvements through quarterly projects

Requirements:

  • 5+ years of experience in Customer Success, Account Management, Engagement Management, Sales, or equivalent
  • Experience in Subscription Business Model or SaaS required
  • Accounting and/or Finance experience an advantage

Skills:

  • Deep commitment to customer success - not just satisfaction
  • Experience overseeing technology implementations with enterprise / reporting platforms
  • Analytical skills with ability to explain complex problems and potential solutions
  • Expert observation, influence, and presentation skills
  • Self-starter with ability to manage time and prioritize competing demands

Education:

  • Undergraduate degree or equivalent combination of education and experience in a related field

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