Personal Injury Law Liaison Officer

4 weeks ago


Sydney, New South Wales, Australia AFL Recruitment Full time

New Client Liaison Officer Role

As a key member of our winning New Client Enquiries team, you will be the first point of contact for new personal injury clients. Your initial fact-find will involve assessing client enquiries based on legal principles, attending to their queries, and determining which solicitor is best suited to help them.

Occasionally, you will support paralegals and lawyers with administrative tasks. This is a stimulating and fulfilling career with future advancement opportunities.

Our client is a premier plaintiff law firm with a high win rate, offering a unique and refreshing culture, inspiring leaders, and unbeatable training and mentorship.

Key responsibilities include:

  • Initial fact-find and assessment of client enquiries
  • Allocating solicitors to clients and arranging client-solicitor meetings
  • Supporting paralegals and lawyers with administrative tasks

Requirements:

  • Minimum 12 months experience in a personal injury law firm or customer service role
  • Full-time commitment, Monday to Friday, 8.30am to 5.30pm
  • Excellent customer service skills, patience, and empathy
  • Warm and friendly professional phone manner and high attention to detail


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