Personal Injury Law Client Liaison Specialist
1 week ago
We are seeking a highly skilled and customer-focused Personal Injury Law Client Liaison Specialist to join our winning New Client Enquiries team.
About the RoleIn this empowering and fulfilling role, you will be the first point of contact for all new incoming personal injury clients via phone, handling initial 'fact-finds', technically assessing client enquiries based on legal principles, and allocating solicitors to clients. You will also provide back-up administration and filing support as needed.
What's in It for You?- The opportunity to work with a leading plaintiff law firm with an impressive win rate;
- A challenging and interesting role that allows you to direct the firm's client traffic and lawyers' work flows;
- Top training and mentorship opportunities to develop your skills in multiple areas of personal injury law;
- Future career advancement opportunities within a supportive and refreshing team environment;
- A stimulating and dynamic work environment with a variety of cases to handle;
- Inspiring leadership and a chance to make a real difference in the lives of injured people.
To succeed in this role, you should have:
- A minimum of 12 months experience working in a legal assistant, secretary, or paralegal role in a personal injury law firm, or in a customer service/client enquiries role in any industry sector;
- The ability to commit to full-time work (Monday to Friday, 8:30 am to 5:30 pm) for the long term;
- Exceptional customer-service skills, patience, and empathy;
- A warm and friendly professional phone manner and high attention to detail;
- The ability to thrive in a busy and fast-paced environment;
- A genuine interest in personal injury law and a desire to progress your career with a top-tier personal injury law firm.
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