Clinician Support Specialist

3 days ago

Melbourne, Victoria, Australia beBeeEmpathetic Full time $60,000 - $80,000
Job Opportunity

We're seeking a highly skilled Clinician Support Specialist to join our team. This role involves providing empathetic and effective support to clinicians via live chat, email, and phone.

The successful candidate will have strong communication skills, be able to see through the clinician's perspective, and tailor solutions to their needs. They should also have a commitment to follow-through, delivering on every promise and ensuring clinicians can rely on the support they receive.

Key Responsibilities
  • Provide fast and effective support to clinicians via live chat, email, and phone.
  • Guide clinicians through issues, calm frustrated ones, and escalate urgent cases when needed.
  • Take full responsibility for queries, seeing them through from start to resolution.
  • Identify critical issues and smoothly transition them to phone support when required.

Required Skills and Qualifications
Able to:
  • See through the clinician's perspective and tailor solutions to their needs.
  • Deliver clear, empathetic, and honest communication.
  • Take full responsibility for queries and drive to find effective solutions.
  • Quickly pick up new platforms and workflows, translating technical concepts into simple explanations.

Benefits
You'll enjoy:
  • A fast-paced and dynamic work environment.
  • The opportunity to work with a talented and diverse team.
  • Professional growth and development opportunities.

Others
Our organization:
  • Is dedicated to transforming the quality and accessibility of healthcare.
  • Values trust above all else and strives to earn it while continuing to amaze our users.

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