Clinician Support Specialist

1 day ago

Melbourne, Victoria, Australia beBeeSupport Full time $80,000 - $99,000

Job Title


We are seeking a skilled Clinician Support Specialist to join our team. As the primary point of contact, you will provide timely and effective support to clinicians via live chat, email, and phone.


This role offers an opportunity to shape the future of healthcare by automating clinicians' most time-consuming tasks. If you want to pioneer, create, and see your work touch lives directly, we encourage you to apply.


Key Responsibilities:

  • Provide empathetic and effective support to clinicians.
  • Comfort and assist frustrated clinicians with patience and care.
  • Take full responsibility for queries, ensuring thorough and timely responses.
  • Identify critical issues and smoothly transition them to phone support.
  • Anticipate potential challenges and contribute to improvements.

Requirements:

  • Customer-focused mindset – Ability to see through the clinician's perspective.
  • Strong communication skills – Excellent written and verbal skills to deliver clear, empathetic, and honest communication.
  • Problem-solving and ownership – Takes full responsibility for queries and is driven to find effective solutions.

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