Collections Portfolio Manager

5 days ago

Brisbane, Queensland, Australia beBeeCollections Full time $100,000 - $120,000
Job Overview

Our organization seeks an experienced professional to manage non-performing retail asset portfolios and apply legal recovery processes and procedures to high-risk customers and accounts.

Key Responsibilities:
  • Assess customer circumstances, recommend the most appropriate course of action for arrears recovery, and refer decisions to a leader for approval.
  • Determine the reasons and causes for delinquency in high-risk customers and accounts, and take appropriate action to maximize recovery.
  • Develop strategies for recovery options, including provisioning and write-offs.
  • Issue statutory notices, liaise with insolvency administrators, and instruct mercantile agents to conduct field calls.
  • Maintain effective communications with internal and external stakeholders, responding to inquiries and requests in a timely manner.
Requirements:

To succeed in this role, you will ideally possess:

  • Experience in collections and retail recoveries.
  • Excellent communication skills, both verbal and written.
  • Ability to critically assess data, subjective material, and other inputs to make objective judgments.
  • Capability to handle customer complaints, aiming for first call resolution.
  • A strong understanding of the legal and regulatory framework governing Retail Recoveries.

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