Current jobs related to Customer Support Resolution Expert - Hobart, Tasmania - TPG Telecom
-
Customer Resolution Specialist
2 weeks ago
Hobart, Tasmania, Australia TPG Telecom Full timeOpportunity OverviewIn this exciting opportunity, you will utilize your negotiation and resolution skills for case management and resolving complex customer issues referred to you by customer care agents.A key aspect of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed...
-
Customer Resolution Specialist
2 months ago
Hobart, Tasmania, Australia TPG Telecom Full timeJob OpportunityIn this exciting opportunity, you will utilize your developed negotiation and conflict resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to collaborate with other departments and business stakeholders, while keeping the customer informed until a...
-
Customer Resolution Specialist
1 month ago
Hobart, Tasmania, Australia TPG Telecom Full time{"title": "Customer Resolution Specialist", "description": "Unlock Your PotentialIn this exciting opportunity, you will leverage your negotiation and resolution skills to manage complex customer cases and resolve issues referred by customer care agents. As a key member of our team, you will collaborate with other departments and stakeholders to ensure timely...
-
Customer Resolution Specialist
4 weeks ago
Hobart, Tasmania, Australia TPG Telecom Full timeUnlock Your Potential as a Customer Resolution SpecialistIn this exciting opportunity, you will leverage your exceptional negotiation and resolution skills to manage complex customer cases and resolve issues efficiently. As a key member of our team, you will collaborate with other departments and stakeholders to ensure seamless communication and timely...
-
Customer Resolution Specialist
4 weeks ago
Hobart, Tasmania, Australia TPG Telecom Full timeThe OpportunityIn this exciting opportunity, you will utilize your developed negotiation and resolution skills to manage complex customer cases and resolve issues referred by customer care agents. A key aspect of this role is to collaborate with other departments and stakeholders, ensuring timely and effective communication with customers. Your ability to...
-
Claims Resolution Specialist
1 day ago
Hobart, Tasmania, Australia Zurich Insurance Group Full timeAbout Zurich Insurance Group We're on a journey towards a brighter future, and we invite you to join us! A great opportunity exists for a Claims Resolution Specialist in Workers Compensation at our organisation. As a Senior Claims Advisor, you will be responsible for managing claims from start to resolution, ensuring compliance with regulatory requirements,...
-
Guest Experience Expert
1 month ago
Hobart, Tasmania, Australia Marriott Full timeJob Title: Guest Experience ExpertJob Summary:We are seeking a highly skilled Guest Experience Expert to join our team at The Tasman, a Luxury Collection Hotel, Hobart. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins, check-outs, and room assignments, and providing...
-
Claims Management Expert
3 days ago
Hobart, Tasmania, Australia Zurich Insurance Group Full timeSenior Claims Advisor Job DescriptionWe are seeking a highly skilled and experienced Senior Claims Advisor to join our team in Tasmania. As a Senior Claims Advisor, you will be responsible for managing claims from start to resolution, ensuring compliance with regulatory requirements, and delivering exceptional service to our customers.About Zurich Insurance...
-
Compensation Claims Expert
4 days ago
Hobart, Tasmania, Australia Zurich Insurance Group Full timeA new opportunity awaits in the world of workers' compensation. As a Senior Claims Advisor with Zurich Insurance Group, you will play a pivotal role in shaping the future of our clients.With a focus on delivering exceptional service and ensuring compliance with regulatory requirements, you will be responsible for managing claims from start to resolution....
-
Customer Service Liaison
3 weeks ago
Hobart, Tasmania, Australia NHP Electrical Engineering Products Full timeCustomer Service Role OverviewNHP's Customer Service team plays a vital role in delivering exceptional support to our commercial clients. As a key member of this team, you will be responsible for providing first-class service, working closely with internal stakeholders to achieve desired outcomes, and ensuring the prompt resolution of customer enquiries.Key...
-
Service Desk Support Specialist
2 months ago
Hobart, Tasmania, Australia 3124 UXC Limited Full timeJob Title: Service Desk AnalystAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.Key Responsibilities:Provide level 1 support to...
-
Beauty Expert
2 months ago
Hobart, Tasmania, Australia Myer Full timeAbout the RoleWe are seeking a passionate and skilled Beauty Expert to join our team at Myer Hobart. As a Beauty Expert, you will be responsible for providing exceptional customer experiences and services, recommending additional services, and representing Myer to generate customer loyalty and maintain a strong client base.Key ResponsibilitiesMeet customer...
-
Customer Relationship Expert
4 days ago
Hobart, Tasmania, Australia Bank of Queensland Full timeAbout UsAt Bank of Queensland, we're driven by a passion for empowering our customers and communities. As a leading challenger brand in Australian financial services, we pride ourselves on fostering a collaborative work environment that values diversity and promotes inclusivity.Our Commitment to InclusionWe believe in creating a workspace where everyone...
-
Customer Service Liaison
4 weeks ago
Hobart, Tasmania, Australia NHP Electrical Engineering Products Full timeCustomer Service Role OverviewNHP's Customer Service team is at the forefront of our business, providing first-class support to our customers. This role is integral in building relationships with customers and ensuring their needs are met.In this fast-paced role, you will:Provide exceptional customer service to NHP's commercial client baseWork with our Omni...
-
Plumbing Expert
2 weeks ago
Hobart, Tasmania, Australia Employee Matters Full timeAbout the Role:We are seeking a skilled Plumbing Expert to join our team as a Service Technician. As a Plumbing Expert, you will be responsible for installing and servicing our HydroTaps, providing exceptional customer service and ensuring the highest level of quality in your work.Key Responsibilities:Install and service HydroTapsProvide excellent customer...
-
Service Desk Support Specialist
3 weeks ago
Hobart, Tasmania, Australia 3124 UXC Limited Full timeJob Title: Service Desk AnalystWe are seeking a skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.Key Responsibilities:Provide level 1 support to customersLog and manage...
-
Service Desk Support Specialist
2 weeks ago
Hobart, Tasmania, Australia 3124 UXC Limited Full timeJob Title: Service Desk AnalystDXC Technology is a leading provider of technology services, and we're looking for a Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring seamless support experiences.About the RoleProvide...
-
Service Desk Support Specialist
4 weeks ago
Hobart, Tasmania, Australia 3124 UXC Limited Full timeJob Title: Service Desk Support SpecialistWe are seeking a highly skilled Service Desk Support Specialist to join our team at 3124 UXC Limited. As a Service Desk Support Specialist, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.Key Responsibilities:Provide...
-
Customer Service Representative
4 weeks ago
Hobart, Tasmania, Australia TPG Telecom Full timeRole OverviewAs a Customer Service Representative at TPG Telecom, you will be the voice of our brand across various social media channels. Your primary responsibility will be to drive brand advocacy through every interaction with customers and prospects.You will work closely with our Brand & Social Media Team to ensure you have the necessary information to...
-
Beauty Expert
4 weeks ago
Hobart, Tasmania, Australia Myer Full timeAbout the RoleWe are seeking a passionate and skilled Beauty Expert to join our team at Myer Hobart. As a key member of our beauty team, you will be responsible for providing exceptional customer service and experiences to our customers.Key ResponsibilitiesMeet customer needs by recommending additional services and productsRepresent and advocate for Myer to...
Customer Support Resolution Expert
2 months ago
Opportunity Overview
In this dynamic role, you will leverage your advanced negotiation and problem-solving abilities to manage cases and address intricate customer challenges referred by customer care representatives. A vital aspect of this position involves collaborating with various departments and business stakeholders while ensuring the customer remains informed until a mutually satisfactory resolution is achieved in accordance with TPG Telecom's Policy and Procedure guidelines.
Key Responsibilities
- Utilize independent judgment and effective communication to provide satisfactory resolutions to escalated customer inquiries in line with company policies.
- Deliver precise and quality information when addressing customer inquiries, including maintaining concise records of customer interactions.
- Assume responsibility for keeping customers updated on the progress of resolution efforts within established timelines, ensuring follow-up if the resolution process extends beyond.
- Employ relevant systems and support tools to deliver consistent customer solutions and experiences.
- Identify customer requirements and advocate for appropriate products and services that align with those needs.
- Collaborate effectively with other business areas and key stakeholders.
- Escalate recurring complaints as necessary.
- Meet individual performance targets in accordance with KPI expectations.
- Demonstrate a commitment to personal development and continuous learning.
- Exhibit resilience and the ability to thrive in a high-volume, fast-paced environment while maintaining a positive attitude towards ongoing change.
Knowledge and Experience Required
- Preferred experience in contact centers and/or telecommunications.
- Demonstrated attention to detail, exceptional communication skills, and a strong focus on customer resolution.
- Ability to think creatively and provide innovative solutions that comply with company policies.
- Strong relationship management skills with the capability to build rapport quickly.
- Self-motivated individual capable of managing and prioritizing workload effectively.
- Ability to engage multiple stakeholders to find resolutions for customers.
- Proficient in Microsoft Office applications.
- Excellent verbal and written communication skills.
- Empathetic approach, able to accurately assess customer needs and deliver suitable information or resolutions that balance business and customer interests.
- Ability to connect effectively with individuals from diverse backgrounds, maintaining awareness of personal impact on others.
Benefits and Perks
- Flexible hybrid working arrangements (combination of remote and office work).
- 'Stay Connected Mobile' – Complimentary mobile plan access.
- 'Stay Connected NBN' – Complimentary NBN 100 plan access.
- Access to LinkedIn Learning and Vodafone Learning platforms.
- Corporate Partner Discounts available.