Care Coordinator

2 weeks ago

Perth, Western Australia beBeeScheduler Full time $80,000 - $100,000
Job Details","

Job type: Full time

","

Location: Perth CBD, Inner & Western Suburbs

"," The Role","

You will play a vital role in coordinating care for Home Care clients as a Clinical Scheduler. Reporting to the Team Leader, you will be responsible for triaging clinical referrals and efficiently scheduling Clinical & Allied Health staff/contractors to provide essential services.

","

With a strong focus on customer service, you will be the crucial link between clients, Client Service Managers, and CHSP Service Coordinators ensuring seamless communication and positive client outcomes. If you are detail-oriented, thrive in a fast-paced environment, and are passionate about making a difference in people's lives, we would love to hear from you.

"," About the Position","
  • Advanced-level administrative skills
  • Unwavering commitment to superior customer service delivery
  • Ideal candidate has more than 1 year of experience as a scheduler
  • Desirable experience with client management systems such as Comcare and/or E-case
"," Key Responsibilities"," Scheduling","
  • Efficiently coordinate and roster clinical and allied health services ensuring client needs are met while optimizing team rosters to achieve KPIs
  • Schedule services in alignment with staff availability and location to minimize travel time and maximize efficiency
  • Manage unplanned leave by promptly reallocating services and communicating any changes effectively to clients and staff
"," Administration","
  • Maintain accurate and up-to-date records in the Client Management System ensuring staff and client details reflect current availability
  • Triage incoming referrals assessing urgency and required services to ensure timely and appropriate scheduling
  • Ensure clinical service time is accurately charged to clients' packages or accounts
"," Customer Service & Relationship Management","
  • Maximize the utilization of internal Clinical & Allied Health teams while maintaining strong partnerships with external providers for seamless service delivery
  • Provide exceptional customer service ensuring the needs of Home Care clients and staff are met with professionalism and care
"," Training & Professional Development","
  • Actively participate in mandatory training professional development sessions and team meetings for both the Resourcing and Clinical & Allied Health teams
  • Continuously improve work practices and contribute to personal and professional growth
"," Why Choose Us?","

We value diversity and welcome applicants from all backgrounds including those who identify as living with disability are Aboriginal or Torres Strait Islander or members of the LGBTIQA+ community.

","
  • Competitive rates
  • Salary packaging benefits up to $18,550
  • Continued superannuation contribution for employees who are on paid or unpaid parental leave
  • Health and wellbeing programs and more
  • Ongoing training and development to keep your skills growing
  • Access to our Employee Assistance Program
","

At [Company Name], we are committed to leading reforms that benefit our workforce ensuring those who care for others are well supported in their careers.

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