Customer Service Specialist
4 weeks ago
About the Role
We are seeking a skilled Customer Service Specialist to join our team at Veritas Recruitment. As a key member of our support team, you will provide exceptional technical support to our customers, ensuring their needs are met and their issues are resolved efficiently.
Key Responsibilities
- Provide phone and email support to customers, gathering information to identify the correct product and issue.
- Create service desk tickets on behalf of customers and determine the best course of action to assist them.
- Offer fast-tracked resolution and technical support to customers, managing their expectations and advising on next steps.
Requirements
- Experience with inbound calls or customer-facing enquiries.
- Friendly phone manner and exceptional presentation.
- Experience with office software, CRM, and ticketing systems.
- Strong technical aptitude and the ability to troubleshoot products.
What We Offer
- A central location in the north-west.
- Mentorship, development, and growth opportunities.
- Product discounts and staff incentives.
- A growing business with a strong focus on innovation and customer satisfaction.
Company Culture
We are a secure corporate organisation with strong company values of integrity. We are passionate about our team members, company, and customers, and we are committed to providing a supportive and inclusive work environment.
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